Privacy
Policy

This Privacy Policy applies to visitors to our website, individuals who contact us for demos, partnerships, careers, or support, business representatives of merchants, financial institutions, partners, vendors, and prospective customers, and users of any Synra platform, dashboard, APIs, or related services where this policy is referenced.

If a separate agreement, customer contract, or data processing agreement applies to a specific service, that agreement will govern in case of conflict.

We may collect the following categories of information:

• Contact information such as name, email address, phone number, company name, designation, and other information you submit through forms or email.
• Business information such as company details, service interest, use case details, integration requirements, and onboarding-related information.
• Technical information such as IP address, browser type, device information, operating system, approximate location, referral source, pages visited, timestamps, and website interaction data.
• Communications such as records of inquiries, support requests, feedback, and other correspondence with us.
• Cookies and analytics data collected through cookies, pixels, and similar technologies to understand website usage and improve performance.
• Service-related data where applicable, including information processed in connection with demos, integrations, sandbox environments, API usage, fraud monitoring, or other infrastructure services, subject to applicable contracts.

We do not intentionally collect sensitive personal information through the public website unless it is necessary for a legitimate business purpose and provided voluntarily.

We may use collected information to operate, maintain, and improve our website and services, respond to inquiries, schedule demos, and provide requested information.

• Evaluate customer, partner, or vendor relationships.
• Provide onboarding, support, operational notices, and service communications.
• Monitor website traffic, usage patterns, reliability, and security.
• Detect, prevent, investigate, and address fraud, abuse, unauthorized access, and other harmful activity.
• Comply with legal obligations, regulatory requirements, lawful requests, and internal risk controls.
• Enforce our agreements, policies, and rights.

We do not sell personal information for monetary consideration.

Where required by applicable law, we process personal information on one or more of the following grounds: your consent, performance of a contract or steps taken at your request before entering into a contract, our legitimate interests, and compliance with legal and regulatory obligations.

We may use cookies and similar technologies to keep the website functional, analyze traffic and engagement, improve user experience, and maintain security and performance.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may share information with:

• Service providers and infrastructure partners who support hosting, analytics, communications, CRM, security, and operations.
• Professional advisors including lawyers, auditors, consultants, and insurers.
• Authorities, regulators, courts, or law enforcement where required by law or to protect our rights.
• A successor entity in connection with a merger, acquisition, restructuring, financing, or sale of assets.

We do not sell personal information and we do not share personal information except as described in this policy or as permitted by law.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including business, legal, regulatory, contractual, security, and dispute-resolution purposes.

We use reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your information may be processed and stored in India and other jurisdictions where our service providers or infrastructure partners operate.

By using the website or submitting information, you acknowledge that data may be transferred to locations with different data protection laws, subject to applicable safeguards.

Depending on applicable law, you may have rights to:

• Access personal information we hold about you.
• Correct or update inaccurate information.
• Delete certain information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Request a copy of your information where applicable.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party sites.

Our website and services are not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided us information, contact us so we can delete it.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

If you have questions or requests regarding this Privacy Policy, contact:

Synra
Synra Fintek Private LTD
Office Bldg. 404, Saptashree Guruprerna, Next to Gaondevi Temple, Thane West, Thane 400602
Email: info@synra.in
Phone: Contact via email